Grant Benson

Application Operations Engineer

Operations and infrastructure engineer with 13+ years in enterprise software, specializing in cloud platforms, automation, and systems reliability.

About

I've spent the better part of my career in the weeds of enterprise software — from implementation consulting in the insurance industry to application operations in cloud-hosted SaaS environments. I think in systems, and I'm most comfortable when I'm figuring out why something is broken or how to keep it from breaking again.

These days I'm focused on infrastructure automation, observability, and the operational side of platform engineering. Currently working toward deeper expertise in Terraform and Ansible as I move toward SRE and DevOps roles.

Experience

Application Operations Engineer

2023 – Present

Origami Risk

Cloud operations support for enterprise risk management SaaS. AWS infrastructure, monitoring with Datadog and New Relic, incident response, and release management.

Support Engineer I

2019 – 2023

Duck Creek Technologies

Technical support engineering for insurance software platform. Handled complex escalations, environment troubleshooting, and cross-team coordination.

Senior Analyst, Product Implementation

2014 – 2019

Duck Creek Technologies

Led implementation engagements for enterprise insurance software clients. Configuration, integration, and delivery across multiple product lines.

Analyst, Product Implementation

2011 – 2014

Duck Creek Technologies

Started as an implementation intern, converted to full-time. Worked on software configuration, XSLT transformations, SQL, and client delivery.

Skills & Tools

AWS Python PowerShell Datadog New Relic Terraform Ansible SQL ServiceNow Git GitHub Linux Windows NGINX SaaS Operations Incident Response Release Management Observability